Au-delà des Possibles Inc. (“We”) are committed to protecting and respecting your privacy.
We are, Au-delà des Possibles Inc., a company incorporated in Quebec, Canada under number 1174978131 whose principal place of business is in Montreal. Steazzi is a dedicated solution developed by Au-delà des Possibles Inc. We provide online content accessible from websites such as www.steazzi-handball.com and www.steazzi.com (the “Websites”) and a mobile application ‘Steazzi’ (“App”).
We want you to obtain personalized experiences anytime, anywhere, on any device. This requires us to collect personal information from you. However, we want to put you in control of that personal information. We want you to be aware at all times where and how your personal information is being used. This is of paramount importance to us.
So, let’s describe what this Policy tells you. It explains:
- what information we may collect about you;
- what we may do with the information we collect about you;
- how we use aggregated and anonymized information
- whether we share your information with anyone else;
- where we store your information;
- how we keep your information secure;
- your rights in relation to your information.
We take your privacy seriously. We operate on the principle that your personal information belongs to you and only you can decide who you want to share it with and why. This is fundamental to the way we work and we are committed to providing a secure environment for you to store your personal information and share it with others when you want to.
WHAT INFORMATION WE MAY COLLECT ABOUT YOU
- Information you provide if you decide to contact us
If you contact us (by phone or email or through an App), we may keep a record of that. If you report a problem with a Website or an App, we may keep that information. The information which you provide and we keep may include your name, telephone number and/or email address.
- Information we collect about you when you use a Website
When you use a Website, we use technology such as that provided by Google Analytics and Hotjar to collect information about your visit to that Website. This includes which pages you visit and how long you spend on the Website.
You can find more information about Google Analytics here: www.google.com/analytics.
You can find more information about Hotjar here : www.hotjar.com
- Information we collect about you when you download an App
We ask you for information after you have downloaded an App, but before you start using it. This includes only email address. This information is required to use the App.
- Information we may collect when you use an App
We collect information when you use our App on how you use this App. For example, we note how you use the App, how you enter data and what data you generate.
- Information we may collect about the device you use to access and use an App
When you use our App we collect information about your device such as its model and its device ID.
WHAT WE MAY DO WITH THE INFORMATION WE COLLECT ABOUT YOU
- The information you provide if you decide to contact us
We use it to correspond with you and we keep it in case we need to contact you in the future in relation to the issue for which you contacted us.
- The information we collect about you when you use Websites
We use Google Analytics and Hotjar because the information it collects enables us to analyse how you and others interact with our Websites.
- The information we collect about you when you download the App
We collect this information to ensure that you are a real person and not a robot! We use it so that we can personalise our communication with you and personalise your experience when using an App. We may use it to provide you with information about our App such as changes we make to it as well as changes to our terms and conditions or this Policy. We also use the information we collect to analyse performance within App usage.
We want to tell you about how we may contact you by electronic mail, using such information. We use it for telling you about things we think you will find useful and interesting such as details about usage, updates, news or events. This may include telling you about products or services provided by other partners. We will never give your personal information to such other partners. You may opt out from receiving marketing information from us at any time by using the unsubscribe link in the emails we send, or by contacting us at firstname.lastname@example.org. This will stop us sending you marketing information by email.
- Information we collect when you use the App
We use this information to improve our products and make your experience better and more personal, for example, to optimize your user experience.
Data you create when you use the App (teams and games) is stored on your device and synchronized with your account on the Website. You have a dedicated access to this Website to be able to restore and analyze your data. Data you generate are yours and are not shared with other users unless you give them access to it.
- Information we collect about the device you use to access and use an App
We collect this information, aggregate it and it provides us with demographic information which we then use to, for example, tailor our products to such demographics or devices.
We don’t use your personal for any other purposes other than those listed above.
HOW WE USE AGGREGATED AND ANONYMIZED INFORMATION
We may share aggregate user statistics and other usage data which does not identify you specifically with third parties. We may combine this information with that of other users of our App and share or provide this information in aggregated and anonymized form with third parties. We may at any point anonymize personal information to make sure that such information can no longer be related back to you. We do all this to help us improve the design and delivery of our App and to assist in research.
WHETHER WE SHARE YOUR INFORMATION WITH ANYONE ELSE
We will only share information with other organizations where we have your permission to do so in accordance with this Policy, where we believe it is necessary for a legitimate reason connected with an App or a Website, or where it is necessary for us to comply with the terms and conditions of that App or Website. We will only share information with a third party if we are satisfied that such third party will keep that information secure.
We use third parties to help in our communications with you. For example, we use a company called Mailjet to help us keep track of our customer support emails.
We work with analytics providers such as Google Analytics and Hotjar which may involve information about your use of a Website
Finally, we may disclose your personal information to third parties:
- if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request;
- to protect the rights, property or safety of a Website and/or App, or our users.
Cookies are small pieces of data that are stored on your computer, mobile phone or other device. They do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a Website. Cookies make the interaction between you and a Website faster and easier. The only cookies we use are from Google Analytics and Hotjar which distinguish you from other users of the Website. The cookies distinguishing you in this way lasts for two years. This helps us to provide you with a good experience when you use the Website and also allows us to improve the Website. We do not use them on App.
WHERE WE STORE YOUR INFORMATION
The data that we collect from you is processed in the European Economic Area (EEA).
HOW WE KEEP YOUR INFORMATION SECURE
All information you provide to us is stored on servers owned and operated by OVH. More information on this provider is available at www.ovh.fr
HERE ARE YOUR RIGHTS
We think it is important that you are able to control your personal data.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time by contacting us at email@example.com
The law gives you the right to request a copy of the personal information we hold about you. We first require you to prove your identity with 2 pieces of approved identification. We will supply, correct or delete personal information about you on our files. In addition, you may request rectification or erasure of personal information as well as the restriction of processing of your personal information.
If you wish to complain about the processing of your personal information then please contact us first, but if we do not satisfactorily deal with your complaint, then you may contact the Information Commissioner.
If you want to stop using a Website and/or an App, you may do so. If you do, you may also want to remove any cookies that we have placed on any device used to access a Website.
THIRD PARTY PROPERTIES ACCESSED FROM A WEBSITE AND/OR APP
Our Websites and App may contain links to and from the online properties of third parties. If you follow a link to any of these online properties, please note that these online properties have their own privacy policies which will govern use of any personal data that they process. Please check these policies carefully before you click on any links and/or submit any personal data to these online properties.
CHANGE OF CONTROL
If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate the Websites and the App. The new owner will be obliged to comply with this Policy.
CHANGES TO OUR POLICY
Any changes we may make to this Policy in the future will be posted on this page. Where it makes sense because the changes are material, we will notify you of the changes by e-mail or in another appropriate manner such as when you next interact with a Website or an App.
CONTACTING US IS EASY AND WE WANT TO HEAR FROM YOU
We really do welcome any questions, comments and requests you may have regarding this Policy. You can contact us by emailing us at firstname.lastname@example.org